2.  What is NLP?

"The changing that people do because others make them costs an organisation a very dear price and is much shorter lived than the changing people do because they have first changed their minds"
How the Way We Talk Can Change the Way We Work: Seven Languages for Transformation
Kegan & Lahey (2003)

Note:   I have just (August 2007) started to review yet another book which is allegedly about NLP and it's applications, yet which demonstrates within the first dozen or so pages that the author doesn't actually know what authentic NLP is about.

This set me wondering, What is genuine NLP, what isn't?
Rather than just make the point at appropriate points in my reviews, I decided to modify this FAQ to explain my personal take on the matter,
I hope you will find it both interesting and useful.

NLP is a Process

Despite the multitude of definitions you may come across, NLP is in fact very easy to describe.  Because NLP is simply a particular form of modeling which enables the modeler to:

  • Identify the essential elements of the exemplar's thinking, behaviour, etc., which enable them to achieve "excellent" results
  • Codify the relevant elements
  • Use the coding to show other people how to replicate the exemplar's performance.

As you can see, everything here is a process.  Identifying, coding, "teaching".  It is the modeling process which is NLP, not the model itself.

Note:   A full description of the NLP modeling technnique can be find in FAQ#24 on this site:

http://www.bradburyac.mistral.co.uk/nlpfax24.htm

In Pursuit of Excellence

The original motivation for creating the NLP process was a driving curiosity about the way some people seem to be so much better at performing certain tasks than other people engaged in the same activity.

Richard Bandler, the originator and co-developer of NLP, was fascinated by the work of Gestalt therapist Fritz Perls (he was employed to edit a book on Perls which involved watching videos and listening to audio tapes of Perls at work) and family therapist Virginia Satir (for whom he worked temporarily as sound technician, etc.).  Without really understanding what they were doing, or how they was doing it, Bandler and fellow student Frank Pucilik found that they could imitate the activities of these therapists so accurately that they could also replicate their results.

The next step came when Bandler started to work with NLP's co-developer, John Grinder, to get a conscious understanding of what he was actually doing (at a detailed level) to get these results.  Bandler's primary interest was a desire to pass what he had learmt on to the students attending a course on Gestalt therapy that he (Bandler) was running at the University of California, Santa Cruz.
(Grinder, who was a professor of linguistics at Santa Cruz at the time, was also the faculty supervisor for Bandler's course.)

(Frank Pucilik apparently dropped out of the picture not long after Bandler and Grinder started to work together, in order to pursue interests of his own. Apart from co-authoring Magic Demystified (an introduction to NLP), Pucilik seems to have taken little or no part in the "Story of NLP" after that time.)

NLP - some Core Presuppositions

It is sometimes said that NLP has no guiding "theory," and therefore cannot be validated or invalidated.
I don't buy that.  In fact I believe that there are several "core presuppositions" about the NLP process itself, which only partially overlap the already well-known "NLP presuppostions" - which are actually beliefs about how people function.  Moreover, if one or more of these core presuppositions could be invalidated (in general, not just under specific, limited circumstances, then this would throw the validity of the NLP process itself into doubt:

  • Experience - basically everything captured during a person's life time, stored in their brain, and accessible for subsequent consideration/use - has a structure.  In other words, our memories and consequently our mental maps, are related to each other in a coherent fashion, they aren't just connected up at random.
  • The way someone performs a particular task is determined by specific aspects of their structured experience - which can be modeled.
  • What can be identified by a competent modeler can be described in a clear and coherent manner for use by the modeler and/or other people.
  • Someone who has access to a particular model can, if the modeling process is accurate, and if they meet certain pre-requisites, incorporate that information into their own patterns of thinking and behaviour and thereby achieve a similar level of performance.
Notes:
  1. By "pre-requisites" I mean that the person using the modeled information must be genuinely able to use it.  For example, it will be no use teaching the skills of a mountaineer to someone who has an unresolved fear of heights.  They may find out what to do, and how to do it, but until they overcome their vertigo they are never going to put this knowledge into practice.
  2. The modeling process is usually referred to in connection with "excellence" or at least "above average" performance.  Strictly speaking, however, a person can be modeled for any level of performance.  So apart from modeling excellence in order to help other people to improve their performance, one might model below average performance in order to understand how someone is holding themself back from being more successful.

NLP and Anti-NLP

Anti-NLP is, in effect, simply any technique which is alleged to be part of NLP, but which utilises an approach/techniques/a mindset which actually contradicts certain essential elements of genuine NLP.  To explain that more clearly I must first set out a short list of propositions which I believe are essential to the authentic NLP process and it's associated techniques and methodologies:

  • Genuine NLP techniques focus on process and largely, if not completely, avoid content
  • And make little or no use of psycho-analytical style "psycho-archaeology"
  • Because, whenever content and/or raking over old memories become the primary focus, control passes from the client/subject to the person using the technique
  • Which violates the perception that results brought about by the client/subject are far more effective than results imposed upon them - as expressed in the presupposition that people already have, or can find, all the resources they need
  • And is in line with a growing realization that the "observer effect"* is a reality, not just a theory.
  • (* The "observer effect", originally suggested by Heisenberg's "Uncertainty Principle", says that the observer of an event cannot be neutral, and that the act of observing directly influences what happens - from the observer's point of view.  It explains why several people can have differing views about a given event and yet all be "right".)

By contrast, Anti-NLP techniques exhibit some combination of the following features:

  • A strong focus on content
  • Dredging up memories, especially unpleasant/unhappy memories
  • A clearly "directive" format in which control passes from the client/subject to the person using the technique - as though the client/subject lacks some essential resource(s)
  • An unspoken assumption that the person using the techniques "knows better" than the person on the receiving end
  • Which effectively disregards the influence of the "observer effect."

In other words, in contrast to the mindset of facilitation and empowerment which characterises genuine NLP, the mentality behind Anti-NLP is that of a micro-managing autocrat.
An "Anti-NLPer" can often be identified by their almost compulsive preference for working at a markedly small chunk level (getting involved with details about details, as one person described it), and in a highly procedural, sequential manner - Step 1 followed by Step 2 followed by Step 3 ... etc.

Don't Know, Don't Care.

Sad to say, it is exactly the negative features of Anti-NLP which make it so attractive to some people.  "Give control to the client"-style thinking may have motivated the co-creators of NLP, but there are plenty of other people ready to jump on the NLP bandwagon who don't give a tuppenny damn for such high ideals.

Indeed, what strikes me after years of being on various online chat groups is the regularity with which newcomers appear with questions about how they can, in some sense or other, control the people around them.  Managers who want to make their subordinates behave/perform "better", boyfriends and girl friends, husbands and wives who want to make their partners behave the "right" way, etc.

And what characterises almost all of these questions is that the questioner is entirely in "down time" mode.  That is to say, they don't think about the people they want to control except from their own totally inward looking perspective.
Phrases along the lines of:

"... she doesn't do what she should.  I don't understand and I don't know how to handle her."

(taken from an online enquiry) would be typical of this kind of question.
This kind of attitude creates a ready market for a comforting dose of Anti-NLP.